*If you are still having trouble logging into your account after trying these steps please email us at [email protected]. We will have to reset your account, and send you an activation email. To login to your account, you need to go to this lit
From the home screen, in your account, you want to go and click on subscription, and you're gonna see a bunch of menu options up here at the top. We wanna click on subscriptions at the top, and this is where it's gonna show you all of your active and
I'm gonna show you how you can cancel your subscription. Right now, I have a subscription for a household bundle and also for wet wipes. And I wanna cancel my wet wipe subscription. So from the homepage in your account, you wanna go and click on subs
I'm gonna show you how you can change your address for your subscription orders. So from the homepage, you want to click on subscription on the left of the page. You'll see there's a bunch of different menu options up here at the top. There's home su
I'm gonna show you how you can change your email address for your subscription account. So from the homepage in your account, you want to click on subscription on the left of the page. you wanna click on the subscription product with the picture up h
From the homepage in your account, go ahead and click on subscriptions. On the next page you're gonna click on this box for your subscription. Then you're gonna have to click on this top box again, and here's where we can change our order frequency.
Here's how to change the quantity of products in an existing subscription order. If you wanna order two boxes of toilet paper, or if four boxes is way too many, and you need to bring it down to two or three, I'm gonna show you how to do that. From th
From your account homepage, you're going to click on Upcoming Orders on the left side of the screen. This is where you can see your next scheduled order. Under the order date is a button where you can Order Now. Or if you have way too much toilet pap
I'm gonna show you how you can swap a subscription product. In this example I am subscribed to the 24 pack of toilet paper, and I wanna switch it to a household bundle. From the homepage in your account. You want to go ahead and click on subscription
I'm gonna show you how you can update your credit card information for your subscription orders. So from the homepage in your account, go ahead and click on subscription. And you'll see that there's a bunch of different menu options at the top here.
Our bamboo paper products are manufactured with minimal chemicals, making them hypoallergenic. During production, bamboo is broken down into fibers using heat and water, creating the pulp. The pulp is then thoroughly washed and whitened with hydrogen
You have the ability to manage your subscription preferences through our customer portal, including skipping certain items or adjusting order schedules. If you find difficulty in making these changes or if something does not seem to be working right,
If your order status is marked as 'delivered' but you have not received it, please first check with neighbors or your building mailroom, as packages are sometimes left there. If there's no sign of your package:. In the interim, we may send you a care
If you did not receive an order or if your subscription did not process due to issues such as an expired credit card, please reach out to us for assistance. We're happy to renew your subscription after updating your payment information and will also
If your order has already shipped, unfortunately it is not possible to cancel it. However, if you need your package shipped to a different address we can help! Please email us at [email protected].
To cancel an accidental order, please email help@bimbamboopaper as soon as possible. If the order can be cancelled before it is shipped, you will receive a refund.
If you have been charged for an order that you meant to skip, email [email protected] immediately. They will help resolve the issue by cancelling the order and issuing a refund. Ensure to check your email and confirm your request to skip orders
To delay a delivery without canceling your subscription, you can skip your next scheduled order. Please follow the steps in this tutorial Order Now of Skip Order. This way, you can manage the timing of your deliveries according to your needs.
If you are having trouble logging in or your email is not recognized, email [email protected]. A customer service representative can help reset your password, update your email information, and ensure your subscription is managed according to y
If you believe your subscription should be active but your account shows no subscriptions, email us at [email protected]. There may be a system error or a duplicate account issue that the customer service team can investigate and resolve, ensur
Free shipping is available for all subscription orders. Also orders over $75 qualify for free shipping.
We understand the desire to try products before committing to a larger purchase. While we do not offer free samples, you can buy trial products from our website. These trial offerings include toilet paper, facial tissues, and wet wipes. Purchasing a
If your order arrives with missing items, we sincerely apologize for the inconvenience. Please email [email protected] immediately. Our customer service team will promptly assist you in tracking the remaining items and will provide an estimated