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Bim Bam Boo

*If you are still having trouble logging into your account after trying these steps please email us at help@bimbamboopaper.com. We will have to reset your account, and send you an activation email. To login to your account, you need to go to this lit

Login to account

From the home screen, in your account, you want to go and click on subscription, and you're gonna see a bunch of menu options up here at the top. We wanna click on subscriptions at the top, and this is where it's gonna show you all of your active and

Add Another Product

I'm gonna show you how you can cancel your subscription. Right now, I have a subscription for a household bundle and also for wet wipes. And I wanna cancel my wet wipe subscription. So from the homepage in your account, you wanna go and click on subs

Cancel Subscription

I'm gonna show you how you can change your address for your subscription orders. So from the homepage, you want to click on subscription on the left of the page. You'll see there's a bunch of different menu options up here at the top. There's home su

Change Address

I'm gonna show you how you can change your email address for your subscription account. So from the homepage in your account, you want to click on subscription on the left of the page. you wanna click on the subscription product with the picture up h

Change Email

From the homepage in your account, go ahead and click on subscriptions. On the next page you're gonna click on this box for your subscription. Then you're gonna have to click on this top box again, and here's where we can change our order frequency.

Change Order Frequency

Here's how to change the quantity of products in an existing subscription order. If you wanna order two boxes of toilet paper, or if four boxes is way too many, and you need to bring it down to two or three, I'm gonna show you how to do that. From th

Change Quantity of Products

From your account homepage, you're going to click on Upcoming Orders on the left side of the screen. This is where you can see your next scheduled order. Under the order date is a button where you can Order Now. Or if you have way too much toilet pap

Order Now or Skip Order

I'm gonna show you how you can swap a subscription product. In this example I am subscribed to the 24 pack of toilet paper, and I wanna switch it to a household bundle. From the homepage in your account. You want to go ahead and click on subscription

Swap Product

I'm gonna show you how you can update your credit card information for your subscription orders. So from the homepage in your account, go ahead and click on subscription. And you'll see that there's a bunch of different menu options at the top here.

Update Credit Card

Our bamboo paper products are manufactured with minimal chemicals, making them hypoallergenic. During production, bamboo is broken down into fibers using heat and water, creating the pulp. The pulp is then thoroughly washed and whitened with hydrogen

Our bamboo paper products are manufactured with minimal chemicals, making them hypoallergenic. During production, bamboo is broken down into fibers using heat and water, creating the pulp. The pulp is then thoroughly washed and whitened with hydrogen peroxide before another wash. Finally, the resulting pulp is crafted into our paper products, which are free from chemicals, dyes, and fragrances, ensuring a natural and gentle experience for our users.

How are your bamboo toilet paper products manufactured, and what ingredients are used?

You have the ability to manage your subscription preferences through our customer portal, including skipping certain items or adjusting order schedules. If you find difficulty in making these changes or if something does not seem to be working right,

You have the ability to manage your subscription preferences through our customer portal, including skipping certain items or adjusting order schedules. If you find difficulty in making these changes or if something does not seem to be working right, please contact us directly. We can help confirm your next scheduled deliveries for toilet paper or any other product and assist with any other updates you may require.

How do I manage my subscription orders, such as skipping an item or adjusting the delivery schedule?

If your order status is marked as 'delivered' but you have not received it, please first check with neighbors or your building mailroom, as packages are sometimes left there. If there's no sign of your package:. In the interim, we may send you a care

If your order status is marked as &apos;delivered&apos; but you have not received it, please first check with neighbors or your building mailroom, as packages are sometimes left there. If there&apos;s no sign of your package:<ol><li>Email us at <a href="mailto:help@bimbamboopaper.com">help@bimbamboopaper.com</a> and let us know ASAP!&#xA0;</li><li>We will contact the post office on your behalf to seek additional information.</li><li>If the package cannot be located, we will arrange for a replacement to be sent to you.</li></ol>In the interim, we may send you a care package with emergency items to cover your needs while the issue is being resolved. Please keep us informed about the situation, and we&apos;ll do everything we can to assist you.

What should I do if my order shows as delivered but I have not received it?

If you did not receive an order or if your subscription did not process due to issues such as an expired credit card, please reach out to us for assistance. We're happy to renew your subscription after updating your payment information and will also

If you did not receive an order or if your subscription did not process due to issues such as an expired credit card, please reach out to us for assistance. We&apos;re happy to renew your subscription after updating your payment information and will also investigate cases of missing packages, aiming to dispatch replacements or offering refunds where appropriate. Our team is dedicated to ensuring you have a seamless experience with our products and services.

What should I do if I did not receive an order or if my subscription didn't go through?

If your order has already shipped, unfortunately it is not possible to cancel it. However, if you need your package shipped to a different address we can help! Please email us at help@bimbamboopaper.com.

If your order has already shipped, unfortunately it is not possible to cancel it. However, if you need your package shipped to a different address we can help! Please email us at help@bimbamboopaper.com

How can I cancel an order that has already shipped?

To cancel an accidental order, please email help@bimbamboopaper as soon as possible. If the order can be cancelled before it is shipped, you will receive a refund.

To cancel an accidental order, please email help@bimbamboopaper as soon as possible. If the order can be cancelled before it is shipped, you will receive a refund.&#xA0;

I accidentally placed an order. How can I cancel it and get a refund?

If you have been charged for an order that you meant to skip, email help@bimbamboopaper.com immediately. They will help resolve the issue by cancelling the order and issuing a refund. Ensure to check your email and confirm your request to skip orders

If you have been charged for an order that you meant to skip, email help@bimbamboopaper.com immediately. They will help resolve the issue by cancelling the order and issuing a refund. Ensure to check your email and confirm your request to skip orders in the future to prevent similar occurrences.

What should I do if I've been charged for an order I attempted to skip?

To delay a delivery without canceling your subscription, you can skip your next scheduled order. Please follow the steps in this tutorial Order Now of Skip Order. This way, you can manage the timing of your deliveries according to your needs.

To delay a delivery without canceling your subscription, you can skip your next scheduled order. Please follow the steps in this tutorial <a href="https://bim-bam-boo.gorgias.help/en-US/order-now-or-skip-order-222186">Order Now of Skip Order</a>. This way, you can manage the timing of your deliveries according to your needs.

How do I delay a delivery without cancelling my subscription?

If you are having trouble logging in or your email is not recognized, email help@bimbamboopaper.com. A customer service representative can help reset your password, update your email information, and ensure your subscription is managed according to y

If you are having trouble logging in or your email is not recognized, email help@bimbamboopaper.com. A customer service representative can help reset your password, update your email information, and ensure your subscription is managed according to your wishes, including cancellations if requested.

How can I manage my subscription if I am unable to log into my account or my email is not recognized?

If you believe your subscription should be active but your account shows no subscriptions, email us at help@bimbamboopaper.com. There may be a system error or a duplicate account issue that the customer service team can investigate and resolve, ensur

If you believe your subscription should be active but your account shows no subscriptions, email us at help@bimbamboopaper.com. There may be a system error or a duplicate account issue that the customer service team can investigate and resolve, ensuring your subscription is active as desired.

How do I cancel my subscription if my account shows no active subscriptions?

Free shipping is available for all subscription orders. Also orders over $75 qualify for free shipping.

Free shipping is available for all subscription orders. Also orders over $75 qualify for free shipping.

How can I get free shipping on my order?

We understand the desire to try products before committing to a larger purchase. While we do not offer free samples, you can buy trial products from our website. These trial offerings include toilet paper, facial tissues, and wet wipes. Purchasing a

We understand the desire to try products before committing to a larger purchase. While we do not offer free samples, you can buy <a href="https://bimbamboopaper.com/collections/trial-products">trial products from our website</a>. These trial offerings include toilet paper, facial tissues, and wet wipes. Purchasing a trial product is a great way to experience our products firsthand before deciding on a larger order or subscription.

Are there any trial products available to try before I buy?

If your order arrives with missing items, we sincerely apologize for the inconvenience. Please email help@bimbamboopaper.com immediately. Our customer service team will promptly assist you in tracking the remaining items and will provide an estimated

If your order arrives with missing items, we sincerely apologize for the inconvenience. Please email help@bimbamboopaper.com immediately. Our customer service team will promptly assist you in tracking the remaining items and will provide an estimated time of arrival or offer a solution tailored to your situation.